The Novalys Support Plan is a service delivered by Novalys experts to assist IT professionals using SQL Anywhere.
Subscribers can open support tickets in the Novalys Helpdesk here.
Depending on the nature of the question, our experts may help by email, phone or web meetings.
Our experts will help you with questions related to PowerBuilder, PowerDesigner and SQL Anywhere.
No need to subscribe to other contracts or services as long as you're question is included in the list of topics covered (see details below).
Below are some examples of topics our experts will be able to help you with:
Note: Because the physical attributes of the underlying database depend on the options, versions in use and configuration, our support is limited to provide a definition/configuration of the tool and of the models. To interact with the DBMS physical attributes, the customer must know how to use them. This is extended also to programming interfaces and programming languages supported by the DBMS.
The support includes technical assistance only, and does not offer access to newer versions of your software. Software updates are accessible by purchasing the corresponding maintenance service from your vendor.
The support is not delivered by SAP engineers, but a team of Expert Developers independent from SAP.
When answering your question, our experts will provide the appropriate solution or technique if available. If this ends up being a bug, we will still try to help by suggesting a workaround or a 3rd party tool. In some cases, there may simply be no solution. In all cases, we will report bug to the software owner. Only they can fix their bugs.